Privacy Policy

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Lumière Counselling Services is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy principles.

This Privacy Policy explains how personal information is collected, used, stored, and disclosed by Lumière Counselling Services.

  The personal information collected may include:

• Your name, date of birth, address, email address, and telephone number;
• Emergency contact details;
• Relevant health and wellbeing information;
• Information provided during counselling sessions;
• Appointment, payment, and billing information; and
• Any other information you choose to provide.

  Information may be collected when you:

• Contact the practice by phone, email, website enquiry form, or social media;
• Complete intake or consent forms;
• Book appointments;
• Participate in counselling sessions; or
• Communicate with the practice regarding services.

  Personal information is collected to:

• Provide counselling services;
• Assess your suitability for counselling;
• Maintain accurate client records;
• Communicate regarding appointments and services;
• Process payments; and
• Meet legal, ethical, and professional obligations.

Information shared during counselling is treated as confidential.

Personal information will not be disclosed to third parties without your consent except where:

• Disclosure is required or authorised by law;
• There is a serious and imminent risk of harm to you or another person;
• Records are subpoenaed by a court or other lawful authority; or
• Disclosure is otherwise required under professional, ethical, or legal obligations.

Reasonable steps are taken to protect personal information from loss, misuse, unauthorised access, modification, or disclosure.

Client records may be stored electronically using secure practice management, email, and telehealth systems. Access is restricted to authorised persons.

Lumière Counselling Services offers counselling services via secure telehealth platforms.

While reasonable steps are taken to protect the privacy and security of online communications, no electronic communication system can be guaranteed to be completely secure. By participating in telehealth counselling, clients acknowledge the inherent risks associated with the use of technology, including potential interruptions, technical difficulties, or unauthorised access beyond the control of the practice.

To protect confidentiality, telehealth sessions will only proceed when clients are participating from a private location where they cannot be overheard and no other person is present. Children, partners, family members, friends, colleagues, and other third parties are not permitted to be present during telehealth sessions unless this has been discussed and agreed with the counsellor in advance as part of the therapeutic process.

If privacy cannot be maintained during a telehealth session, the counsellor may pause, terminate, or reschedule the session.

Clients are responsible for ensuring that the contact information provided to the practice is current and for notifying the counsellor of their location and emergency contact details when participating in telehealth services.

You may request access to your personal information or request correction of inaccurate information, subject to any legal or ethical limitations.

Requests should be made in writing using the contact details below.

This website may use cookies and analytics tools to improve website performance and user experience. These technologies may collect non-identifying information such as browser type, pages visited, and time spent on the website.

You may adjust your browser settings to refuse cookies if you prefer.

If you have concerns about how your personal information has been handled, please contact Lumière Counselling Services using the details below.

Complaints will be investigated and responded to within a reasonable timeframe.

Lumière Counselling Services
Email: info@lumierecounselling.com.au
Phone: [Phone Number]
Website: https://lumierecounselling.com.au

This Privacy Policy may be updated from time to time. The current version will always be available on this website.