Fees, Payment & Cancellation Policy

---

Payment for counselling and support services is required at the time of booking to secure your appointment. This applies to both face-to-face and telehealth sessions.

To avoid cancellation fees, at least 48 hours’ notice is required to cancel or reschedule an appointment 

Cancellation fees apply as follows:

• 48 hours’ notice or more: The full session fee will be refunded or credited toward a future appointment.

• Less than 48 hours’ notice: 50% of the session fee will be retained as a cancellation fee, and the remaining 50% may be either credited toward a future appointment, or refunded. 

• Same day cancellation or non-attendance (no-show): 100% of the session fee will be retained. 

• Telehealth appointments unable to proceed due to unmet privacy or confidentiality requirements: 100% of the session fee will be retained.

Exceptional circumstances may be considered on a case-by-case basis at the counsellor's discretion for ongoing clients who are known to the service. This policy helps ensure appointment availability and supports the ongoing provision of services to all clients.

If you have any concerns regarding this payment and cancellation policy, please contact the service to discuss prior to booking.

Please note that Medicare & private health rebates are not available.